SMS opens or replies to support ticket

[webjive]

You have a GREAT SMS module now with a lot of features. One (maybe) easy add (or a new module) would be to have SMS interface with the ticketing system. This way customers could open and reply to tickets via SMS. I have a LOT of customers who prefer sending SMS over email.

Thoughts?

[Joanna]

Many thanks for your kind feedback! We try our best to boost the module with more and more practical features and your idea certainly deserves to be considered as such. It has been already included in our to-do list.

Should you wish to pamper your customers with this possibility in the nearer future, we invite you to reach our experts and discuss your needs in terms of a bespoke project. Our Summer Promotion for custom software development services is still on!