cPanel Extended error

[Can]

hi i cPanel extended module I bought, but give me the error follows

[Piotr]

Hello,

We checked this but it seems to be rather a problem with your template.
Please create a ticket and we will help you fix that.

Solution for your second problem with the username value can be found in our Wiki at Common Problems section.

[Can]

I did not understand the theme of the site you want to say you have a problem in three different themes, including the main theme of the same issues in the trial made ​​available

+I sent the ticket issue

my problem

" 8. No results to display: Wrong username value
Reason: Account with the specified username doesn't exist on the server.
Solution: Make sure that customer's details in your WHMCS system contain specified username or create a new account.
"

solutions to create an account on the server, but the server says that account is already available in

[Can]

fix the error, but now I'm getting this error in

9. No results to display: Access denied
Reason: Account already exists on the server but access to the server has been lost due to changed server group, changed server details or block by e.g firewall.
Solution: Make sure that connection to your server is working properly and it's not being blocked. Additionally make sure that your server group is set up correctly.


solutions are tried, but it did not work from teamwiew Have to do

[Piotr]

Sorry for a delayed response.
I assume that our support heros have already helped you solve the issue through our ticket system.